Thank you for shopping with ETERNA GROUP SDN. BHD. The following terms and conditions outline our shipping practices for domestic orders.
Interpretation
Words with capitalized initials have meanings defined below. These definitions apply regardless of singular or plural usage.
Definitions
For the purpose of this Shipping Policy:
Company (referred to as “We”, “Us”, or “Our”) refers to ETERNA GROUP SDN. BHD.
Goods refers to computer equipment, technology devices, accessories, and related products offered for sale on our website.
Orders means a request made by You to purchase Goods from Us.
Service refers to the Website.
Website refers to ETERNA GROUP SDN. BHD., accessible at (insert your website URL if available).
You means the individual or entity accessing or using the Service.
Domestic Shipping Policy
Shipment Processing Time
All Orders are processed within 2–3 business days (excluding weekends and public holidays). Orders placed during peak periods may experience slight delays. If there is a significant delay in shipment, We will notify You via email or phone.
Shipping Charges
We are pleased to offer free standard shipping on all orders within Malaysia. There are no hidden fees or additional charges for standard delivery.
Delivery Estimates
We partner with reliable courier services to ensure your Goods are delivered safely and efficiently.
Once your Order has been dispatched, You will receive a tracking number via email or WhatsApp.
Delivery times may vary depending on your location and courier service availability.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation Email once Your Order has been shipped, containing your tracking number(s).
Tracking information will usually become active within 24 hours.
Customs, Duties, and Taxes
The Company is not responsible for any customs fees, duties, or taxes applied to Your Order.
All charges imposed during or after shipping (such as tariffs or taxes) are the responsibility of the customer.
Damages
The Company is not liable for any products damaged or lost during shipping. If You receive Your Order damaged, please contact the shipment carrier directly to file a claim.
Please retain all packaging materials and the damaged Goods before filing a claim.
Contact Us
If you have any questions about this Shipping Policy, you can contact us:
Email: eterna-group@outlook.com
Phone: 011-1326 8926
Address:
ETERNA GROUP SDN. BHD.
NO. 107, JALAN PUJ 3/9
TAMAN PUNCAK JALIL
BANDAR PUTRA PERMAI
43300 SERI KEMBANGAN
SELANGOR, MALAYSIA